Problems logging in to websites

Question

Level 1

9 points

Problems logging in to websites

I have a 21.5-inch, late 2009 iMAC, processor 3.06GHz Intel Core 2 Dou, with 4 GB memory, 1067 MHz DDR3. The operating system is OS X El Capitan version 10.11.6.

My iMAC has stopped letting me log in to websites using usernames and passwords. This included a new website that had only recently been launched, with username and password supplied to members like myself, as well as previously used websites I have access to by using username and password.

I tried emptying cookies and cache for these then emptying them entirely from my computer to no avail. My Safari settings allow cookies and website data from websites I visit. I do not know what next to do.

iMac, OS X El Capitan (10.11.6)

Posted on Aug 31, 2016 6:18 AM

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Answer 1

Aug 31, 2016 6:50 AM in response to Preempt25

Try:

Open Safari
Click "Safari" menu > "Preferences..." > "Extensions"
Click on each extension name on the left sidebar
For each extension that you absolutely must have, un-check the "Enable 'extension name'" check box
For all other extensions, click the "Uninstall" button
At this point all extensions that remain should be disabled
Click "Safari" menu > "Preferences..." > "Security"
Un-check the "Allow Plug-ins" check box
Click "Safari" menu > "Preferences..." > "Privacy"
Click "Remove All Web Data"
Then shut down Safari, reopen it, and test logging in on a major website

Let us know the results. If you are able to login to a major website then you problem was likely a plugin or extension and you can then reenable them one at a time to find the culprit.

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Answer 2

Aug 31, 2016 8:38 AM in response to Preempt25

If you have installed any third party apps that claim to protect, manage, clean, boost performance, etc. uninstall these apps.

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Answer 3

Preempt25 Author

Level 1

9 points

Aug 31, 2016 1:16 PM in response to BobTheFisherman

I've tried the two options suggested without solving the problem. However the problem seems to be with getting into new websites, in particular two local websites one for University of Glasgow for which I had to get new password, and one a local group for Probus that has just launched a verified website and this was my first attempt. It therefore seems to be access attempts using new unused passwords /usernames. The former states my password (which they had just provided by emailing it to me) had expired and the latter states I have not entered the correct username. Apologies for not being clearer before.

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Answer 4

Aug 31, 2016 6:06 PM in response to Preempt25

Those clearly sound like problems with your username and passwords on those particular websites. Use the features of those websites to first determine your correct username and then reset you password.

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